Terms & Conditions

1. About RX Design Hub

RX Design Hub provides pharma-focused design and print support, including visual aids, prescription pads, chit pads, chemist books, reminder cards and related promotional or utility print material. Service availability, pricing, timelines and specifications may vary based on quantity, finish, artwork readiness and dispatch location.

2. Use of This Website

You agree to use this website only for lawful business or informational purposes. You must not misuse the website, attempt unauthorized access, interfere with site functionality, or submit misleading, false or infringing content through forms, WhatsApp enquiries or any other contact method provided on the site.

3. Enquiries, Quotes and Orders

All quotes shared by RX Design Hub are based on the information available at the time of enquiry, including product type, quantity, size, paper, finish, urgency and dispatch requirements. A quote is not a final confirmed order unless we have accepted the job and you have approved the relevant details.

• Quotes may change if specifications, quantity, artwork scope or delivery requirements change.
• Orders are treated as confirmed only after mutual approval of scope, pricing and production details.
• Production timelines begin only after final content and design approval, and after any required advance payment is received.

4. Content, Artwork and Approvals

You are responsible for the accuracy, legality and usage rights of any brand names, logos, compositions, claims, product details, documents or reference files shared with us. If you approve a design, proof, text or specification, that approval is treated as final for production purposes.

• Please review spellings, phone numbers, product names, compositions, pricing references and regulatory claims carefully before approval.
• RX Design Hub is not responsible for issues in final print caused by information or approvals supplied by the customer.
• We may decline content that appears unlawful, misleading, offensive or infringing.

5. Pricing and Payment

Orders are taken on a 50% advance of the quotation total, or you can pay the full amount upfront and get 1% off. Work on an order starts after the advance is received and verified by our team. The full balance must be paid before dispatch; material is not dispatched while a balance is pending. Prices are exclusive of GST (18%) unless shown otherwise, and a GST tax invoice is issued for every order (GSTIN 09HELPK6138H1Z0). Payments go only to RX Design Hub’s Kotak Mahindra Bank current account (UPI rxdesignhub@kotak); our team shares the bank details on WhatsApp — never pay a personal account. For visual aids, the one-time design charge shown in your quotation includes 3 correction rounds. Delayed payment may delay production, dispatch or future order acceptance.

6. Production and Dispatch

Standard timeline: visual aids, prescription pads, chit pads, chemist books and reminder cards are ready 8–10 working days after artwork approval; diaries and calendars 5–10 working days. Courier or transport time is extra. We do not offer a rush or fast-lane service. Production and dispatch timelines are estimates, not guaranteed delivery commitments, unless specifically confirmed in writing. While we work to meet committed schedules, delays may happen due to approval hold-ups, artwork changes, material availability, transport issues, third-party logistics delays or events beyond reasonable control.

7. Returns, Reprints and Issue Reporting

If you receive a product with a clear manufacturing defect or a mismatch against the final approved specification, please inform us promptly with photos and order details. We will review the issue and, where appropriate, may offer a correction, reprint or another practical resolution. No return, refund or reprint applies for issues arising from approved artwork, customer-provided content or normal print tolerances.

8. Intellectual Property

All existing trademarks, logos, brand names, product claims and proprietary content shared by you remain your responsibility and property or the property of their respective owners. RX Design Hub retains rights in its original layouts, concepts, site content, visual treatment, process material and other non-client proprietary assets unless otherwise agreed for a specific project.

9. Limitation of Liability

To the maximum extent permitted by applicable law, RX Design Hub will not be liable for indirect, incidental, special or consequential losses arising from website use, order delay, dispatch delay, customer-provided content, approval decisions, business interruption or third-party courier issues. Our liability, where legally applicable, will be limited to the value of the affected order segment.

10. Updates to These Terms

We may update these Terms & Conditions from time to time to reflect operational, legal or website changes. The latest version published on this page will apply from the date shown above unless a different date is stated.

11. Contact

If you have any questions about these Terms & Conditions, or want to discuss an order or policy-related issue, please contact us using the details below.